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Free Shipping Orders $40+

Shipping Policy

1. What countries are available for shipping?

2. Are shipping and returns free?

3. What are the shipping options, times and costs?

4. Are customs duties and taxes included?

5. How can I track the status of my order?

6. How do I cancel or modify my order?

7. I've received the wrong item or an item is missing, what should I do?

8. Why is my parcel in "return to sender" status?

 

 

1. What countries are available for shipping?

Shipping is available to over 100 countries. 

 

List of countries available for shipping:

Andorra, United Arab Emirates, Albania, Armenia, Argentina, Austria, Australia, Azerbaijan, Bosnia-Herzegovina, Belgium, Bulgaria, St. Barts, Bolivia, Canada, Switzerland, Chile, China, Colombia, Costa Rica, Curacao, Cyprus, Czech Republic, Germany, Denmark, Algeria, Ecuador, Estonia, Egypt, Spain, Finland, France, United Kingdom of Great Britain and Northern Ireland, Georgia, French Guiana, Guernsey, Greenland, Guadeloupe, Greece, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, Isle of Man, Iceland, India, Italy, Jersey, Jordan, Japan, Cambodia, South Korea, Kuwait, Cayman Islands, Lebanon, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Montenegro, North Macedonia, Macao, Martinique, Malta, Mauritius, Maldives, Mexico, Malaysia, New Caledonia, Netherlands, New Zealand, Nicaragua, Norway, Oman, Panama, Peru, French Polynesia, Philippines, Poland, Saint Pierre et Miquelon, Puerto Rico, Palestine, Portugal, Qatar, Reunion, Romania, Serbia, Saudi Arabia, Sweden, Singapore, Ascension and Tristan da Cunha, Slovenia, Slovakia, Thailand, Tunisia, Turkey, Taiwan, United States of America, Uruguay, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Wallis and Futuna, Mayotte, South Africa.

 

 

2. Are shipping and returns free?

Free shipping & returns in United States on orders over $40.

For more information about our Return policy, please check our dedicated Returns and refunds page.

 

3. What are the shipping options, times and costs?

 

  • STANDARD DELIVERY

Standard delivery time (e.g., 12-21 business days)*

$5 (on orders below $40) 

During peak seasons and promotional sales, delivery might take a little longer.

  • EXPRESS DELIVERY

Express delivery time (e.g., 7-12 business days)*

$15 (on orders below $40)

 

*All times are given in working days, from Monday to Friday

 

Please note that shipping times and return delays can be extended up to 72 working hours during sales or inventories periods.

Once payment has been confirmed, your order is prepared by our warehouse within an average of 24 to 48 hours (excluding Saturdays, Sundays and public holidays).

It is then handed over to the carrier, who takes care of shipping according to the times mentioned below (excluding Sundays and public holidays).

These times are given for information only. We cannot be held responsible for longer shipping times caused by the carrier.

Pre-ordered and/or limited-edition items may have delayed shipping times. If this is the case, shipping times are mentioned in the product description of the item concerned.

 

4. Are customs duties and taxes included?

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

 

5. How can I track the status of my order?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

 

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

 

You will also be able to track your order in your account.

 

6. How do I cancel or modify my order?

Once your payment has been accepted, you have four hours to cancel your order by clicking on "Cancel my order" in your customer account and selecting the order you wish to cancel. After four hours, you will no longer be able to cancel your order. We invite you to request a return from your customer account.

 

7. I've received the wrong item or an item is missing, what should I do?

If you have received the wrong product or your order is incomplete, please contact the Customer Service.

 

8. Why is my parcel in "return to sender" status?

A package may have been returned to our warehouse ("return to sender") for several reasons :

  • The carrier did not have enough information to deliver your package
  • The shipping address was incorrect
  • The recipient does not live at the address indicated
  • Refusal to pay taxes and customs duties
  • Technical errors preventing delivery of your parcel

Once the parcel has been received in our warehouse, we will reimburse you within 5 to 10 working days.

Orders to countries outside the European Union: if the recipient refuses delivery of the package, FRVEJA reserves the right to charge the amount of these costs initially due by the customer up to $25. This amount will be deducted from the refund of the order.

Please note that deliveries cannot be made to PO Boxes or military bases.